
South Yorkshire Police faces rise in complaints
Recent figures released by Independent Police Complaints Commission indicate that complaints against South Yorkshire Police have risen by 39 per cent.
Statistics show that 613 complaints were lodged against the force between April 2009 and March 2010, compared to 442 complaints made the previous year. The force received the 18th highest number of complaints out of all the UK’s 43 forces.
The number of individual allegations recorded against South Yorkshire police personnel was 1,154, which is an increase of 31 per cent on the previous year. Of 1006 allegations, 308 were investigated and a total of 698 allegations were dispensed, discontinued or withdrawn.
The IPCC report states that one of the reasons for the upward trend could be the fact that “it is easier now to lodge a complaint.” People find it easier “to make a complaint via websites and email, as well as police forces are more likely to formally record the matter as a complaint.”
Both nationally and in South Yorkshire, the biggest rises in allegations were for neglect or failure in duty. There were 225 complaints for incivility and 194 alleged assault against South Yorkshire police.
Changes
The IPCC’s interim chairman, Len Jackson, said: “Last year there was a further increase in the number of people complaining about the police.
“Prior to the introduction of the IPCC in 2004, the number of people complaining was falling and later research showed only 10% of people who felt like complaining actually did.
“I believe improved confidence and access has encouraged those who previously were not inclined to complain that making a complaint is worthwhile.”
A number of 33,854 complaint cases about the police in England and Wales were recorded last year, which proves an eight per cent increase on the previous year.
The complaints were made up of 58,399 individual allegations. More than half of the allegations against the officers included impoliteness and intolerance.
A total of 39,030 people serving with the police were subject to a complaint during 2009/10 – an 11% increase compared to the previous year.
Mr. Len Jackson added: “The number of ‘rude and late’ complaints highlights the standards expected of the police service and the need to improve how they interact with the public.
“However, while some aspects can be improved without cost, such as through better leadership, smaller police budgets will present a challenge around levels of service and public expectation. This will require forces to develop an open dialogue with the public.”